Our community commitment is part of our culture. The health and wellbeing of our people is a priority for us and one that sets us apart as an organisation and attracts the best and brightest Australians to work at Medibank.

Over the last twelve months, our people have volunteered more than 3,081 hours to not-for-profit organisations and charitable causes of their choice.

The popularity of ‘giving back’ has increased steadily since the MCF was established in 2011. Back then, 89 employees were part of the volunteering initiative, in FY4/15 a total of 444 employees have taken up the option.

Each volunteer has been supported by Medibank in their actions in the form of a paid volunteer day. Their giving has contributed a total of $154,543 of much needed in-kind value (LBG Verified) to the organisations they decided to volunteer with.

“As Australia’s largest private health insurer, it is part of our culture to care. We are proud to support our employees through our volunteer leave days and gift matching program and to help them express their community commitment in this tangible way” -Kylie Bishop, Executive General Manager of People and Culture at Medibank

Seek volunteers

This year, MCF partnered with SEEK Volunteer to pilot a new online platform to connect potential Medibank volunteers with interesting opportunities in the not–for-profit sector. Not only does the platform make it easier for employees to access and choose volunteer activities, it provides a direct link for external organisations to connect their needs with our people efficiently.

The new co-branded MCF/SEEK volunteer platform can be accessed by all employees and provides a range of volunteer activities across Australia and New Zealand, and has helped program participation grow 50% in the last year.

MCF workplace giving

Medibank employees can not only choose to regularly donate a portion of their remuneration to a cause close to their hearts, they can also apply to Medibank to have personal donations to recognised charities matched dollar-for-dollar by the MCF through our gift matching program.

eatBetter workshops

The launch of new monthly Stephanie Alexander Kitchen Garden Foundation (SAKGF) eatBetter workshop for employees at Medibank’s head office in Melbourne aims to encourage our people to focus on their own wellbeing and diet.

The employee workshops are run by SAKGF employees and follow the philosophy of the SAKGF kitchen garden program delivered in schools; including harvesting fresh produce from our garden and preparing a meal with fresh seasonal produce. We are currently working on related kitchen and garden experiences for employees at Osborne Park, Wollongong and work at home employees.

Employee feedback

Keeping abreast of employee opinion is important to ensure we stay in touch with the things they value and strive to align their expectations with Medibank and our For Better Health purpose.
The results of the 2015 Medibank employee survey revealed that:

  • 82% of employees are proud of Medibank’s contribution to the community and society.
  • 85% of employees understand how Medibank’s purpose of For Better Health relates to our customers and community.

In relation to volunteering:

  • 84% of employees agreed or strongly agreed that volunteering had a positive impact on their health and wellbeing.
  • 70% of employees agreed or strongly agreed that volunteering increased their commitment to Medibank.
  • 89% of employees agreed or strongly agreed that volunteering made them proud to be a Medibank employee.
"It was a big 2 days at our local Stephanie Alexander Kitchen Garden Foundation school, but we all felt pretty accomplished at the end. And more importantly, the school now has three fully functional areas that they can use for the benefit of the kids. Volunteering is good for the soul.” Cathryn Flynn, Retail Centre Manager, Maroochydore Retail Centre
"Yesterday I volunteered with The Smith Family. What a huge process these amazing people work throughin order to put a smile on children’s faces. I can’t imagine how it would get done without the help of volunteers. An amazing day and it certainly went a long way to my fit bit journey and by the end of yesterday I had taken". Andrea Huggins, Program Lead, Operations and Transformation – Sales & Service

Helping to close the gap

Engaging and building relationships with communities, particularly Indigenous communities, is a key priority for Medibank. Our leadership program in Wadeye, NT enables senior executives to learn first-hand about the health challenges facing a rural Indigenous community as we work to address these issues through our Reconciliation Action Plan.

Employees have also led the way in acknowledging important days such as National Close the Gap Day, National Reconciliation Week, and NAIDOC Week in addition to celebrating the release of our own Reconciliation Action Plan and attending Recognise workshops to strengthen the call for official acknowledgement of Aboriginal and Torres Strait Island peoples in the Australian Constitution.

Our Partners